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Order Information

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal and Discover. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

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Can I order without a credit card?
In addition to credit card, we accept Pay Pal as payment methods.

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How do I update the credit card associated with the auto-renewal of my subscription?
If you need to update the credit card number or expiration date associated with your auto-renewal, please click here and enter the email address associated with your order as well as your password.

If you don’t know your password, you can click here to retrieve it. Once you have logged in to the Payment Information page, click the “Edit” button to update your existing credit card information and “Submit” to save it once you have completed your changes.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email.

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When will my credit card be charged?
If you have purchased downloadable products, your credit card will be charged immediately after your purchase has been placed.

If your order contains physical products you will only pay for those products once they are actually on their way. You are only billed for products, including backordered or preordered items, once they are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

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How will the charge show up on my credit card?
The charge for your order will appear on your credit card as: "DRI*Autodesk, Inc.". Digital River Inc. is our online store partner.

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Do I have to pay sales tax?
7% GST is charged for customers purchasing downloads in Singapore.

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What name and address should I enter in the billing information screen?
For credit card verification, you must enter your name and address exactly as it appears on your credit card statement.

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Should I put spaces or dashes in the Credit Card number?
No. Your card number should be entered in as a continuous string of numbers.

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Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

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I did not receive a confirmation e-mail.
Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @digitalriver.com and @autodesk.com are on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail
AOL Users:

Please check your "Spam" folder. If you find our email there, select the message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:
  1. Click Mail in the toolbar at the top of your AOL window
  2. Select Block Unwanted Mail
  3. Click Custom Sender List
  4. Select Allow only the senders and domains listed below
  5. Enter this domain @digitalriver.com and @autodesk.com
  6. Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:
  1. Click Mail, then Options (next to the Help link)
  2. Click Junk email Protection
  3. Click Safe List
  4. Enter this domain: @digitalriver.com and @autodesk.com
  5. Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:
  1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
  2. Select Safe Senders, then Add.
  3. Type @digitalriver.com and @autodesk.com and click OK.
  4. Type and click OK.
  5. Click OK.

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