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Returns and Cancellations

What is your refund policy?

What is your refund policy (this policy does not limit your statutory rights which are outlined in Digital River’s Terms of Sale)?

We offer a 30 day return policy on all products, including subscription contracts. If for any reason a product is defective, that policy is extended to 90 days, to replace the defective product only. Please see below for full return/refund policy details

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What is your return policy?

INSTANCES OF RETURN

You may return a product or cancel a service purchased from Autodesk on this website in any of the following instances:

1. PRODUCT RETURN WITHIN 30 DAYS OF PURCHASE

For any reason whatsoever within 30 days of purchasing the product, or purchasing the service, from Autodesk. PROVIDED you contact us within 30 days of receipt and provide us with your order confirmation and invoice and a short certificate (which we will send you) signed by you, we will credit you with a full refund (excluding any shipping costs). For physical goods, shipment of the product back to us will not be necessary.

For service cancellations, PROVIDED you contact us within 30 days of purchase of the services by you, notify us of your desire to cancel the services purchased by you and provide us with a copy of your order confirmation and invoice we will cancel the services purchased by you and credit you with a full refund.

2. DEFECTIVE PRODUCT RETURNED WITHIN 90 DAYS OF DELIVERY

The product does not provide the facilities and functions generally described in the documentation accompanying the product and/or the product, the documentation and/or any hardware lock or other copy protection device accompanying the product is defective under normal use. PROVIDED you contact us within 90 days of delivery and provide us with a copy of your order confirmation or invoice (as proof of purchase) and a short declaration (which we will send you) signed by you, we will replace the defective product or documentation (as the case may be).

3. DEFECTIVE COPY PROTECTION DEVICE RETURNED AT ANY TIME AFTER 90 DAYS FROM DELIVERY

If any hardware lock or other copy protection device accompanying a product is defective or damaged. PROVIDED you contact us within 90 days of delivery and provide us with a copy of your order confirmation or invoice (as proof of purchase) and a short declaration (which we will send you) signed by you, we will replace the hardware lock or other copy protection device. However we will charge you the cost of a replacement device plus a fee for handling and shipping. We may request this payment by credit card or by advance payment.

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How do I request a refund?

If your order meets our Refund Policy criteria, outlined above, please follow the following steps::

  1. Contact Customer Service
  2. A Letter of Destruction (LOD) will be e-mailed to you by one of our Customer Service Representatives
  3. Follow the instructions in the e-mail. These instructions will inform you how to submit your LOD.
  4. Upon receiving the LOD, the returns department will validate the return according to our policy. All returns must be within our return period for that product - please review our return policy for details.
  5. Once the Letter of Destruction is received, we will begin processing a credit within 3 to 5 business days.

Please Note:

  1. The Autodesk Online Store uses the sent date of the returned LOD to determine compliance.
  2. If you are requesting a refund after the eligible return period days but due to a defect, you will need to contact customer service.
    Please be sure to complete your LOD as soon as possible after receiving it or your return may fall outside our refund policy.
  3. Shipping & handling charges for shipped products will not be refunded.
    You are not required to return the physical product.

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When will the credit appear on my card?
Your refund credit will appear on your card within 5-7 business days of us receiving your completed letter of destruction.

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How do I cancel my Desktop Subscription?
If you need to cancel your Desktop Subscription prior to the next renewal period, please use the following instructions:
  1. Click here to look up your order.
  2. After locating your order, click on “Manage Auto-Renewal Plan”. If prompted, enter the email address associated with your order as well as your password.
  3. Under the “Auto Renewal Plan Status” section, select the option to cancel your automatic renewal.

Note: You will have access to your Desktop Subscription product for the full time period for which you have paid, even if the auto-renewal plan has been cancelled. Cancelling the auto-renewal plan means that your Desktop Subscription will not be renewed at the end of your subscription term. After cancelling the auto-renewal plan, access to your Desktop Subscription product will terminate at the end of your current subscription term.

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